Professional Services

Helping Businesses Meet Growing Demand

Unlocking the Global Success of Professional Services Providers

As a premier hub for professional and business support services, Puerto Rico opens doors to global opportunities. The island’s diverse economy and skilled, bilingual workforce position it to support companies across various industries. From technical consultants and financial planners to call center operators and administrative support teams, Puerto Rico offers top-tier talent to meet growing demand. Businesses can tap into this digitally fluent workforce to expand reach, streamline operations, and succeed in the global marketplace.

21K

engineering and technical services jobs in Puerto Rico

1.4%

growth in Puerto Rico’s professional services sector over the past year added 1,900 new jobs.

3^%

annual employee turnover at Puerto Rico call centers (compared to 30% nationally)

CONNECT WITH BUSINESS DEVELOPMENT

Companies Already Doing Business in Puerto Rico

Subsector Strengths

Consulting & Technical Services

Subspecialties: Management consulting, market research, media and advertising, translation and interpretation, engineering, and technical support.
Overview: Puerto Rico is a hub for business advisory and sectoral transformation in healthcare, energy, infrastructure, and finance. Major firms provide services across the U.S., Caribbean, and Latin America.
Key Players: PwC, Deloitte, KPMG, BDO Puerto Rico, V2A Consulting, Newlink PR.

Financial Planning & Services

Subspecialties: Digital banking, fintech, wealth structuring, risk modeling, insurance analytics.
Overview: Puerto Rico supports fintech pilots and financial innovation within a U.S. regulatory framework. This enables efficient operations across the Americas.
Key Players: Evertec, Popular, Triple-S, Galíndez LLC, FirstBank.

Back Office Operations

Subspecialties: Payroll, accounting, AP/AR processing, legal and medical coding, vendor management.
Overview: Puerto Rico specializes in standardized reporting, multi-language finance operations, and industry-specific codification.
Key Players: Conduent, Infosys BPM, Granicus (previously Rock Solid Technologies), Triple-S Advantage.

Engineering & Technical Consulting

Subspecialties: Civil, structural, electrical systems, energy grid consulting, environmental & water systems, infrastructure resilience.
Overview: Local firms design climate-resilient infrastructure and smart grid systems in partnership with the Puerto Rico Electric Power Authority and energy developers. Projects benefit from U.S. Department of Energy and HUD funding.
Key Players: CSA Group, Empresas Rivas, 2KR, Aireko, RET Engineering.

Business Support Services

Subspecialties: Customer success, admin outsourcing, lead generation, CRM support, workflow automation.
Overview: Companies leverage Puerto Rico’s tech-savvy, bilingual workforce and U.S.-aligned time zone to deliver customer continuity and operational optimization.
Key Employers: Fusionworks, LinkActiv, Atento, Neptuno Networks, Infosys BPM.

Business-Ready Real Estate

Puerto Rico offers tailored real estate options for your professional service firms- from startups to multinationals.

Class A & flexible office space in San Juan, Bayamón, Guaynabo, and Ponce with built-in utilities and high-speed fiber.

Business parks and coworking spaces for BPOs and consulting firms.

Storm-resilient architecture and redundant energy/internet systems.

Favorable leasing terms and cost advantages over mainland U.S.

Strategic Location & Interconnectivity

Puerto Rico blends U.S. legal protections with Latin American cultural fluency, ideal for businesses serving both regions.

U.S. jurisdiction with legal, banking, and IP protections
Daily direct flights to 25+ U.S. cities
Global 5G leader: 71.7% 5G availability (T-Mobile, 2023)
Five subsea cable landing stations and Tier III-certified data centers (e.g., Critical Hub, EdgeUno)

Strategic Location & Interconnectivity

Puerto Rico blends U.S. legal protections with Latin American cultural fluency, ideal for businesses serving both regions.

U.S. jurisdiction with legal, banking, and IP protections
Daily direct flights to 25+ U.S. cities
Global 5G leader: 71.7% 5G availability (T-Mobile, 2023)
Five subsea cable landing stations and Tier III-certified data centers (e.g., Critical Hub, EdgeUno)

Bilingual, Digitally Fluent Workforce

Puerto Rico’s professionals are trained in U.S.-aligned systems and excel across regulated industries like finance, healthcare, and telecom.

40% + of workforce is bilingual (English/Spanish)
20K+ annual graduates in business, computer science, engineering, finance
Academic institutions like The University of Puerto Rico, Interamerican University, and Sagrado Corazón University offer programs in project management, fintech, and compliance
Organizations like Parallel18 and Codetrotters support upskilling and entrepreneurship
Trusted by Infosys, Popular Inc., MMM Holdings, and Honeywell for global operations

Strategic Incentives Under Act 60

Export-focused tax incentives make Puerto Rico a top destination for service providers delivering to clients outside the island.

Key Benefits:

4% Corporate Tax Rate on eligible export service income.
100% Tax Exemption on Dividends from eligible services
15-Year Tax Decree, renewable for another 15 years

Eligible Subsections Include:

Software development and IT Services
Legal and financial advisory
Marketing and advertising
Engineering and architectural consulting
Shared services, BPO, and call centers, Data analysis, compliance

High-Touch, Bilingual Call Centers

Puerto Rico is ideal for CX operations due to legal oversight, talent availability, and digital infrastructure

Bilingual agents for U.S. and LATAM support
Tier 1-3 troubleshooting, compliance services, omnichannel delivery (voice, chat, email, SMS)
Integrated back-office support

Notable Operators:

Hardware/software support
Multichannel customer service across sectors

Explore Workforce Programs

Our Workforce Compass program serves as your gateway to understanding and leveraging Puerto Rico’s extensive talent and academic assets, ensuring that your business is supported by the right team. Workforce Compass provides you with a detailed overview of the local labor market, access to a database of skilled professionals, and insights into the academic institutions that are shaping the next generation of talent in Puerto Rico.

Whether you’re an existing business looking to expand or a new investor on the island, these resources help you make the most of the Puerto Rico workforce ecosystem. Embrace the opportunity to transform your talent strategy and boost economic growth.

Explore Workforce Compass